Terms and Conditions


Thank you for visiting the Decorella website. Listed below are the Terms and Conditions for use and apply to the use of and/or the purchase of goods from this website at www.decorella.pl or www.decorella.eu. By accessing this website and/or placing an order you agree to be bound by these terms and conditions and that you consent to Decorella contacting you or using your information as detailed in the privacy policy.

USING THIS WEBSITE INDICATES THAT YOU ACCEPT THESE TERMS REGARDLESS OF WHETHER OR NOT YOU CHOOSE TO REGISTER WITH US OR ORDER FROM US. IF YOU DO NOT ACCEPT THESE TERMS, YOU ARE ADVISED NOT TO USE THIS WEBSITE.

The www.decorella.pl website is operated by:
Decorella Magdalena Buschmann, a company registered in England.


Contact details are as follows:

General email: decorella@decorella.pl


INTRODUCTION

You will be able to access all areas of this Website without registering your details.
I may revise these terms and conditions at any time by updating this posting. If you do not wish to accept any new terms and conditions after I have given notice, you should not continue to use this Website.


ORDERING FROM DECORELLA

You are deemed to place an order by ordering via the online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an email order acknowledgement, detailing the products you have ordered and the total cost of the order. This will be from decorella@decorella.pl 


Decorella may refuse to accept an order:
(a)where goods are not available;
(b)where we cannot obtain authorization for your payment;
(c)if there has been a pricing or product description error; or
(d)if you do not meet any eligibility criteria set out in our terms and conditions.


PRICING

Our prices include VAT.

DELIVERY

Delivery is made via Royal Mail First Class. 

On request: Recorded Signed For (First Class); the same as First Class but you need to sign on receiving the parcel. 

The parcel must be signed for on receipt and this will be used as proof of delivery.

Decorella delivers internationally.


If someone without authority signs for your delivery (when you choose 'Signed For') at the address given by you it will not be the responsibility of Decorella.

As items require a signature on delivery, if you should not be available to do this and they are returned to a Royal Mail depot it becomes your responsibility to make arrangements to collect them.

Items will only be dispatched once full payment has been received, verified and accepted.


Decorella will endeavor to dispatch items within two working days of the order being placed but cannot be held liable for late delivery caused by circumstances beyond the control.



Whilst every effort is made to maintain stock quantities accurately there may be occasion where this system fails and if for any reason this occurs and I am unable to fulfill your order I will inform you as soon as I become aware of this and provide you with a full refund.

CANCELLATION AND RETURNS POLICY

If you wish to cancel your order:
(a)you can notify me by email at decorella@decorella.pl before I have dispatched the goods to you; or
(b)where goods have already been dispatched to you, by returning goods to us in accordance with the clause listed below.
You can return goods you have ordered from my boutique for any reason at any time within 30 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you.
Upon receipt of the goods and following a full inspection by ourselves where items are received in the original condition I will give you a full refund of the amount paid or an exchange credit as required. Refunds will be made onto the same card as used for the original purchase.
The rights to return the goods to us as referred to above will not apply in the following circumstances: -
If any products have been made or customized specifically for you
if following our inspection there is deemed to be any damage or wear to the items.
If items are returned outside the agreed 30 day period
If there are any faults on the goods on delivery and I have not been notified within 7 days of arrival.


Privacy Policy

Because of a new data privacy law that is being introduced in the EU on 25 May 2018, I’ll be sharing some more information with you about how I collect and use your personal information. Nothing will change on how you use or shop online with decorella.  I will just provide you with more power and control over your personal data.

 

General Data Protection Regulation (GDPR)

To help break this down and make it easier for you to understand what w do, We’ve updated our Privacy Policy to explain details about:

  •       Your rights relating to the information we hold about you.

o   We want to give more power and control back to you over your data. You now can request a download, edit or deletion of your personal information. You can do this by contacting us decorella@decorella.pl     

  • How we keep your personal information safe
.

o   We now have a Data Protection Officer contactable at decorella@decorella.pl whose responsibility is this.


  •        The types of personal information we collect and use to offer the services we promise to you and the legal basis we rely on, to use this information
.
  •       Full transparency on the information that’s submitted by you or collected by us and the reasons why this information is needed to:

o   Provide you with the best possible recommendations for jewellery supplies and associated products in the most efficient way.

o   Be able to deliver your products when you purchase them through decorella online.

o   Understand which parts of our product you enjoy the most and to continuously improve our service to you.

  •       We will never sell your data and we will always allow you to have control over it.


Who we are

Decorella is committed to protecting and respecting your privacy. We are an online business. Our main service is providing the distribution and supply of handmade jewellery and associated products to businesses and consumers.

Scope of policy

This policy (together with any end-user licence agreement applicable to you (EULA) and any additional terms of use incorporated by reference into the EULA) applies to your use of each version of the DECORELLA website, namely, decorella.pl

This policy sets out the legal basis on which any personal data we collect from you, or that you provide to us, will be processed by us. It also covers whether and how that information may be shared and your rights and choices regarding the information you provide to us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By using decorella.pl, you consent to the collection and use of information in accordance with this privacy policy. For the purpose of applicable data protection legislation, the data controller is

decorella Magdalena Buschmann , 3 King Edward The Third Mews, London

 

Controller

We are the data controller responsible for your personal data.

Data Protection Officer (DPO)

We have appointed a Data Protection Officer ("DPO"). Our DPO has several important responsibilities including:

  •        monitoring decorella's compliance with the GDPR and other data protection laws;

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us at decorella@decorella.pl

 

Information we may collect and receive from you

We may collect and process the following information about you:

  •        information you give us (submitted):


o   information (such as your name, email address, postal address and telephone number) that you provide by completing forms on decorella.pl including if you register as a user of decorell.pl subscribe to any service, upload or submit any material via decorella.pl, request any information or enter into any competition or promotion we may sponsor;


o   to the extent that we offer an account sign-in facility, your password (which we will take all steps reasonably necessary to ensure that it is kept secure) and log-in details;


o   details of any transactions made by you through decorella;


o   information you choose to share on decorella like your reviews about our products or services.


o   communications you send to us, for example to report a problem or to submit queries or comments regarding decorella or its content;


o   if you make any purchases - decorella does not store any credit or debit card information. This is done by our processors (PayPal) in accordance to their privacy policy.

  •        Information we collect about you and your device:


 

o   IP address

 

Uses made of the information

 

We use information held about you in the following ways:

  •       enable us to process your orders and to provide you with the services and information offered through decorella.pl and which you request;

  •       administer your account with us; 
  •       verify and carry out financial transactions in relation to payments you make through decorella.pl
  •       contact you by post, phone or email when necessary to discuss the transactions entered into by you on decorella.pl

  •      audit the downloading of data from decorella.pl
  •       identify visitors to decorella.pl

  •       carry out research on our users’ demographics and tracking of website usage behavior and sales data;

  •       market our products and services through 3rd party marketing and engagement platforms e.g Facebook Ads, Google Ads etc all of whose services are GDPR compliant.
  •     share with social networking sites at your request;
  •       disclose to lawful authorities when required to do so by law.


We will also use information you provide to us for the purposes of contacting you with information or offers regarding upcoming events, products, services or surveys. This shall only be done with your consent which is explained in full below when setting out your rights.

Disclosure of your information

We may disclose your personal information to third parties in the following ways:

  •        We may disclose your personal information to any of our suppliers, agents or contractors who assist us in providing the services we offer through decorella.pl, processing transactions, fulfilling requests for information, receiving and sending communications, updating marketing lists, analysing data, providing support services or in other tasks, from time to time.

  •       Our suppliers, agents and contractors will only use your information to the extent necessary to perform their functions. 
  •        We do not disclose information about identifiable individuals to our advertisers, but we may provide them with anonymous aggregate information about our users. We may also use such aggregate information to help advertisers reach the kind of audience they want to target. We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.

  •        If we sell or buy any business or assets, or substantially all of our assets are acquired by a third party, we may disclose, in each case, your personal data to the prospective seller or buyer of such business or assets.

  •        If we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or request
  •       To protect our rights, or the property or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection or cybercrime.
  •  

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we use your personal data as stated above, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate as well as what information is required by us to perform the contract we have with you: In certain circumstances, we need your personal data to comply with our contractual obligation to deliver the Services.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact our Data Protection Officer (DPO) at decorella@decorella.pl

 

Why use the information

What we use your information for

Type of Information

Our legitimate interests / Contractual obligation in performing our services

To provide Decorella services:

To carry out our obligation to our users which is to provide them with relevant and personalised information about products they might like.

Submitted

Being efficient and effective in providing relevant information about our products is in our commercial interest in providing you with a good service.

To provide decorella services:

To be able to contact you regarding any orders you have placed or enquiries you have made using our service.

Submitted

Being efficient about how we fulfill our contractual obligation to our customers who purchase products and services.

To keep decorella services up and running:

To notify you about changes to our products or services.

Submitted

Being efficient and effective in providing relevant information about our products is in our commercial interest in providing you with a good service.

To provide decorella services:

To notify you about new, existing products and services.

Device Information

Being efficient and effective in providing relevant information about our products is in our commercial interest in providing you with a good service.

To help market and provide products and services that may interest you:

To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.

Submitted Device information

Being efficient and effective in providing relevant information about our products is in our commercial interest in providing you with a good service.
Developing new products and services or enhancing existing products and services.

To keep decorella services up and running:

To better understand which parts of our product / service you enjoy using the most to continuously improve our product.

Submitted

Developing new products and services or enhancing existing products and services.

To provide decorella services:

To create a trust between our customers and community who share reviews about our products and services between each other and follow each other.

Submitted

Fostering a trustworthy community which fulfills the purpose of the company. Enabling users to receive trustworthy recommendations about our products and services.

Where we store your personal data

.

The data that we collect from you: we keep copies of your orders and customers’ details in a separate spreadsheet, that spreadsheet is  password protected.

By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to Decorella. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Cookies

We may use cookies to distinguish you from other users of Decorella and to provide you with a good experience. Cookies are small pieces of information which are issued to your computer when you visit a website and which store and sometimes track information about your use of Decorella. A number of cookies we use last only for the duration of your web session and expire when you close Decorella. These are known as session cookies. Other cookies are used to remember you when you return to Decorella and will last for longer. These are known as persistent cookies.

To the extent that we use cookies, they shall be used to:

  •        remember that you have visited us before so that we can identify the number of unique visitors we receive. This allows us to make sure we have enough capacity for the number of users that we get;

  •        customize elements of the promotional layout and/or content of the pages of Decorella; and

  •        collect statistical information about how you use Decorella so that we can improve and learn which parts of Decorella are most popular to visitors.

  •  

Cookies may be set by us or may be set by third parties who are delivering services on our behalf. For example, social networking sites.

Most web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. Please note however, that by blocking or deleting cookies you may not be able to take full advantage of Decorella if you do so.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at the contact details set out below in this privacy policy. You have the right to access information held about you.

You can request a downloadable copy of your personal data, modify or delete this from Decorella through your profile’s settings page. You may also request to delete your account from your profile settings page. We may retain certain information as required by law or as necessary for our legitimate business purposes.

 

Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy document. Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you. We will notify you by email or push notification or through the app next time you use it.

Decorella may, from time to time, contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites and any services that may be accessible through them have their own privacy policies and that we do not accept any responsibility or liability for these policies or for any personal data that may be collected through these websites or services, such as contact and location data. Please check these policies before you submit any personal data to these websites or use these services.

Data Protection Authority

If you are a resident of the European Economic Area (EEA) and believe we maintain your personal data subject to the General Data Protection Regulation (GDPR), you may direct questions or complaints to our lead supervisory authority, the UK's Information Commissioner’s Office, as noted below:

www.ico.org.uk
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom
Phone: 0303 123 1113

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to and for the attention of our Data Protection Officer (DPO) decorella@decorella.pl

We will respond to all requests, inquiries or concerns within thirty (30) days.

 

updated 24.05.2018